1. Introduction
This section provides users with the methods of contacting the customer service of www.cinefive.it and the procedures for managing any complaints, in compliance with current legislation, including the Consumer Code (Legislative Decree 206/2005) and Regulation (EU) 2019/1150 .

2. Contact for Assistance
Users can contact our customer service for any information, support or assistance requests through the following channels:

• Email : support@cinefive.it

• Phone : +39 347 3584691

• VAT: 14011770964

• Postal Address : Via Roberto Tremelloni 15, 20128 Milan (MI), Italy

• Contact Form : available on our website at the CONTACT US page.

Our team is available on weekdays from 10:00am-17:00pm CET .

3. Filing a Complaint
In case of problems related to orders, shipments, returns, defective products or other disputes, users can send a formal complaint to the contact details indicated above. The communication must contain:

• User's first and last name;

• Order number (if applicable);

• Detailed description of the problem;

• Any supporting documentation (photos, receipts, etc.).

4. Response and Resolution Times
Complaints will be handled as quickly as possible and in any case within 30 days of receipt, as required by art. 49 of the Consumer Code . The user will be informed of the actions taken and the possible outcome of the request.

5. Dispute Resolution
If the complaint does not find a satisfactory solution, the consumer can:

• Resort to Joint Conciliation with the intervention of recognized consumer associations;

• Use the European Commission's ODR (Online Dispute Resolution) platform for alternative dispute resolution (available at the link: https://ec.europa.eu/consumers/odr ).

6. Competent Court and Applicable Law
Any disputes will be governed by Italian law , with exclusive jurisdiction of the Court of Milan , except in cases where the consumer has mandatory jurisdiction.